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Our services include, but are not limited to:
 | Identification of your staff's training needs |
| Quality Assurance assessments according to written guidelines |
| Restructure of departments |
| Operational guidance in Rooms Division and Food & Beverage |
| Design and implementation of company procedures |
Capabilities:
- Quality Assurance/Operations Evaluation
- We can evaluate the level of service delivered to those guests visiting
your property by carrying out and assessment and submitting to you a
completed report of our findings.
- Change Management
- We can implement a change management strategy
for a better re-positioning property product.
- Design of company procedures
- We can design and provide you with a complete Operational Manual catered
specifically for your organization in addition to this, the implementation
of an OM can develop the standards within your organization and increase
productivity.
- Hotel general guidance
- Staff motivation, employee surveys, advice in staff training requirements, job
evaluation, productivity goals, performance appraisal guidance, managing
change, assessment of
leadership style and managing diversity.
NB: When
we meet we use our PC, inputting the information. You just need access to the
information and a few hours of your time. Prior to a visit we may dispatch a
questionnaire so as much information as possible is ready for our meeting.
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